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Sik Sumaedi (), I Gede Mahatma Yuda Bakti, Nidya Judhi Astrini, Tri Rakhmawati, Tri Widianti and Medi Yarmen
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Sik Sumaedi: Indonesian Institute of Sciences
I Gede Mahatma Yuda Bakti: Indonesian Institute of Sciences
Nidya Judhi Astrini: Indonesian Institute of Sciences
Tri Rakhmawati: Indonesian Institute of Sciences
Tri Widianti: Indonesian Institute of Sciences
Medi Yarmen: Indonesian Institute of Sciences

Chapter Chapter 2 in Public Transport Passengers’ Behavioural Intentions, 2014, pp 13-31 from Springer

Abstract: Abstract This chapter discusses the theoretical background related to this research. It consists of an explanation on the concept of behavioural intention, behavioural intention as a decision making process and antecedents of behavioural intention. Aligned with the research purposes, the antecedents of behavioural intention include satisfaction, service quality, perceived sacrifice, trust, image and perceived value.

Keywords: Behavioural intention; Satisfaction; Service quality; Perceived sacrifice; Trust; Image; Perceive value (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:spbrcp:978-981-4585-24-8_2

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DOI: 10.1007/978-981-4585-24-8_2

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