Leadership in Support

Andres R. Sanchez

Chapter Chapter 6 in Technical Support Essentials, 2009, pp 119-137 from Springer

Abstract: Abstract Why do some people seem to move the masses or at least their cube neighbors with just a word? What is it that makes others spill their guts and yet not entice a single person to even lookup and respond? During my career, I asked these questions many times when I saw seemingly powerless people say a few words and have the big shots follow. This sort of influence is a personal power that emanates from something bigger than simple knowledge or authority. This is called leadership.

Keywords: Support Group; Technical Support; Leadership Role; Transformational Leader; Leadership Style (search for similar items in EconPapers)
Date: 2009
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DOI: 10.1007/978-1-4302-2548-5_6

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