Planning a Good Metric

Martin Klubeck

Chapter Chapter 3 in Metrics, 2011, pp 57-81 from Springer

Abstract: Abstract In Why Organizations Struggle So Hard to Improve So Little, my coauthors and I addressed the need for structure and rigor in documenting work with metrics. More than any other organizational development effort, metrics require meticulous care. Excellent attention to detail is needed-not only in the information you use within the metric (remember the risks of human involvement), but also with the process involved.

Keywords: Executive Director; Development Plan; Purpose Statement; Data Provider; Direct Answer (search for similar items in EconPapers)
Date: 2011
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DOI: 10.1007/978-1-4302-3727-3_3

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