Expectations

Martin Klubeck

Chapter Chapter 8 in Metrics, 2011, pp 155-170 from Springer

Abstract: Abstract If the Answer Key is the secret to unlocking the development of a useful metric program, the use of expectations is the keychain. Expectations allow you to change many of the common negatives toward measurement into productive improvement.

Keywords: Incentive Program; Total Quality Management; World Record; Customer Satisfaction Survey; Individual Acclaim (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4302-3727-3_8

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DOI: 10.1007/978-1-4302-3727-3_8

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