Captive Center Management

Venkatesh Upadrista

Chapter Chapter 9 in Managing Your Outsourced IT Services Provider, 2015, pp 99-110 from Springer

Abstract: Abstract Captive centers (or captives) are delivery centers owned and operated by SROs, typically in nondomestic, low-cost locations, that provide service resources directly to their organization. The personnel in a captive facility are legal employees of the organization and not of their SPOs.

Date: 2015
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DOI: 10.1007/978-1-4842-0802-1_9

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