Making Sense of Data

Chitra Madhwacharyula and Shreesha Ramdas

Chapter Chapter 6 in Scaling Customer Success, 2023, pp 123-145 from Springer

Abstract: Abstract Typically, one of the first things Customer Success leaders do when they start, or inherit, a Customer Success practice is to review existing customer insights dashboards to determine value and gaps. In this chapter, we will look at the different ways in which key metrics captured through listening posts deployed throughout the customer journey can be visualized via reports and dashboards. By doing so, a CS practice can capture the desired results and business intelligence it needs to function effectively. The dashboards would be built and maintained by the Customer Success Center of Excellence (CS CoE).

Date: 2023
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DOI: 10.1007/978-1-4842-9192-4_6

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