Core Capabilities for Digital Transformation

Leslie P. Willcocks (), John Hindle (), Matt Stanton () and John Smith ()

Chapter Chapter 18 in Maximizing Value with Automation and Digital Transformation, 2024, pp 139-146 from Springer

Abstract: Abstract In our IT and business research over a 40-year timeframe, a distinct evolutionary pattern has emerged in technology adoption, impact and value. From Office Automation in the 1980s, through IT OutsourcingIT Outsourcing (and later BPO) in the 1990s and early 2000s, to the Internet and Cloud Computing and more recently RPA and Intelligent Automation, this pattern is self-evident and self-reinforcing: new technology is always initially valued and deployed as a vehicle for cost reduction.

Date: 2024
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DOI: 10.1007/978-3-031-46569-7_18

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