A Strategic Approach to Robotic Process Automation

Leslie P. Willcocks (), John Hindle (), Matt Stanton () and John Smith ()

Chapter Chapter 2 in Maximizing Value with Automation and Digital Transformation, 2024, pp 21-29 from Springer

Abstract: Abstract In this chapter, we answer the key question: “What explains the superior outcomes automation leaders are getting against several market trends?” Our research shows that the single most important factor in achieving superior outcomes—one that shapes and informs all RPA-related activities—is the adoption of a strategic approachStrategic approach to the introduction and management of RPA within the enterprise.

Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-46569-7_2

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DOI: 10.1007/978-3-031-46569-7_2

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