RPA: Mastering Agility at Scale

Leslie P. Willcocks (l.p.willcocks@lse.ac.uk), John Hindle (john.hindle@vanderbilt.edu), Matt Stanton (mattstanton@knowledgecapitalpartners.com) and John Smith (johnsmith@knowledgecapitalpartners.com)

Chapter Chapter 5 in Maximizing Value with Automation and Digital Transformation, 2024, pp 43-47 from Springer

Abstract: Abstract In the previous chapter, we highlighted how financial services companies are applying imagination and combinatory innovation by shrinking the time lag between request and fulfilment, creating a ‘triple win’—for customers, employees, and shareholders.

Date: 2024
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DOI: 10.1007/978-3-031-46569-7_5

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