Processes Approach, Quality Management and Key Business Results

Rafael Periañez-Cristobal (), Arturo Calvo-Mora () and Antonio Navarro-García ()
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Rafael Periañez-Cristobal: Universidad de Sevilla
Arturo Calvo-Mora: Universidad de Sevilla
Antonio Navarro-García: Universidad de Sevilla

Chapter Chapter 7 in Action-Based Quality Management, 2014, pp 83-96 from Springer

Abstract: Abstract A great deal of research has shown how quality management (QM) can help organizations to improve their performance. The indispensable elements for QM to produce the desired effect are called critical factors. Among those, process approach is considered a management principle and a fundamental requirement in QM implementation framework. In Europe, the most frequently used frameworks are the international family of standards, ISO 9000, and the EFQM excellence model. In this context, the paper aims to (1) describe the practical implications of process management system; (2) analyse the impact of implementation actions on classical schemes of management and the structural design of organizations; and, (3) provide evidence of how process management is positively related with key organizational business results. For this purpose, the study uses a sample of 225 Spanish firms which have been subjected to complete assessment processes according to the EFQM model.

Keywords: Quality Management; Process Management; Continuous Improvement; Organizational Chart; Strategic Result (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-319-06453-6_7

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DOI: 10.1007/978-3-319-06453-6_7

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