Organisational and cultural similarities and differences in implementing quality in e-learning in Europe’s higher education

Bernard Dumont and Albert Sangra
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Albert Sangra: Universitat Oberta de Catalunya

Chapter 22 in Handbook on Quality and Standardisation in E-Learning, 2006, pp 331-346 from Springer

Abstract: 22.7 Conclusions: Main challenges for implementation of quality in higher education Most challenges are related with management in Higher Education institutions and the difficulty of considering students as “clients” more than “users” and definitely different of “products”. In addition, there are not particular quality models fully adapted to the educational reality. In some countries, lack of formal regulations considering ODL in the same level of conventional education is also an important handicap. On the other hand, some norms are too manufacturing process-based integrating too many administrative issues, so a need of inclusion of pedagogical approaches is needed. Nevertheless, the e-quality project is an interesting opportunity to develop and validate a set of pertinent and clear indicators that enable the measurement of results and give confidence enough in order to make growing a good image of ODL quality.

Keywords: Quality Assurance; High Education Institution; Quality Management System; Quality Work; Blocking Factor (search for similar items in EconPapers)
Date: 2006
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DOI: 10.1007/3-540-32788-6_22

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