Services Science — A Computer Scientist’s Perspective

Martin Bichler ()
Additional contact information
Martin Bichler: Technische Universität München

A chapter in Services Science, 2008, pp 79-84 from Springer

Abstract: Abstract Services have emerged as the largest and fastest growing segment of the economy and account for more than 70% of the labor force in Germany and 75% of the labor force in the United States and the UK. Since this trend has been known for quite a number of years, it is surprising how little academic research is explicitly devoted to services. This observation certainly deserves a closer look, and in this short position statement I would like to summarize some thoughts as to what services science is and could be.

Keywords: Business Process; Service Industry; Customer Relationship Management; Service Business; Organizational Innovation (search for similar items in EconPapers)
Date: 2008
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-74489-4_6

Ordering information: This item can be ordered from
http://www.springer.com/9783540744894

DOI: 10.1007/978-3-540-74489-4_6

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().