Knowledge Management and InnovationInnovation

Stephan Kaiser () and Max Josef Ringlstetter ()
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Stephan Kaiser: Universität der Bundeswehr München, Wirtschafts- und Organisationswissenschaften
Max Josef Ringlstetter: Katholische Universität Eichstätt-Ingolstadt, Lehrstuhl für ABWL, Organisation und Personal

Chapter Chapter 5 in Strategic Management of Professional Service Firms, 2011, pp 59-74 from Springer

Abstract: Abstract In the first part of the book the resource knowledgeKnowledge was outlined as one of the three strategic resources of a PSF among reputation and relational competence. The statements made in the previous chapter furthermore demonstrate that knowledge is the basis for service quality. This chapter now takes an even closer look and associates it with the important topic innovation (Sect. 5.1). In a second step, we assess how knowledge can be used in the targeted management in the context of the organizational characteristics in a professional service firm (Sect. 5.2). The innovation topic is tackled again in conclusion and hereby regarded as a special challenge for the knowledge managementKnowledge Management of a professional service firm (Sect. 5.3).

Keywords: Knowledge Management; Organizational Knowledge; Implicit Knowledge; Internal Knowledge; Personalization Strategy (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-16063-9_5

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DOI: 10.1007/978-3-642-16063-9_5

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