User-Centered Radical Innovation at Telekom Innovation Laboratories: Tools and Methods to Generate New Propositions for Mobile Payment

Fee Steinhoff () and Henning Breuer ()
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Fee Steinhoff: Telekom Innovation Laboratories
Henning Breuer: UX Berlin

Chapter Chapter 22 in Strategy and Communication for Innovation, 2013, pp 381-395 from Springer

Abstract: Abstract Radical innovation may root its basic ideas in user values of unforeseen futures. Still, pursuing great opportunities with high risks creates new management challenges. Involving valuable sources of knowledge from the early phases of innovation projects into engaging interactions is a critical success factor for innovation strategy. The chapter describes and reinterprets the concept of user-centered radical innovation and how it is applied within the open innovation approach of Telekom Innovation Laboratories—the corporate research and innovation centre of Deutsche Telekom. The approach is based on tools tailored to three innovation phases: initiation, value proposition and market driving. An initiation project combining scenario analysis with futures workshops demonstrates methods to explore and ideas to address new solution beyond the beaten tracks in the design space of mobile payment.

Keywords: Open Innovation; Radical Innovation; Organizational Innovation; Divergent Thinking; Incremental Innovation (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-41479-4_22

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DOI: 10.1007/978-3-642-41479-4_22

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