Measuring and Managing the Benefits from IT Projects: A Review and Research Agenda

Crispin R. Coombs (), Neil F. Doherty and Irina Neaga
Additional contact information
Crispin R. Coombs: Centre for Information Management, Loughborough University
Neil F. Doherty: Centre for Information Management, Loughborough University
Irina Neaga: Faculty of Business, Plymouth University

Chapter Chapter 16 in Transforming Field and Service Operations, 2013, pp 257-269 from Springer

Abstract: Abstract There is growing agreement that organisations must explicitly plan for and proactively manage the realisation of benefits, if a new technology is to deliver real value to its host organisation. In particular, benefits need to be leveraged through carefully planned and co-ordinated programmes of organisational change and ongoing organisational adaptation. Inevitably these insights have encouraged academics, consultants and practitioners to develop tools and techniques that explicitly support the benefits realisation process. Unfortunately, even when organisations have adopted such prescriptions, tools or panaceas, the outcome from software projects still often disappoints users and managers alike. Based upon a thorough review of the existing literature, we begin by critically evaluating the benefits management literature and argue that before organisations can meaningfully manage benefits, they must be able to effectively measure benefits. We then critique the existing benefits measurement literature to assess whether the current measurement tools are sufficiently robust and effective, to facilitate benefits management approaches. The chapter concludes by proposing an agenda that identifies the many areas in which future research projects could be fruitfully conducted.

Keywords: Measurable Benefits; Benefits Management Practices; Benefits Realization Process; Farbey; Perceptual Measures (search for similar items in EconPapers)
Date: 2013
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-44970-3_16

Ordering information: This item can be ordered from
http://www.springer.com/9783642449703

DOI: 10.1007/978-3-642-44970-3_16

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().