The Challenges of e-government Evaluation

Maddalena Sorrentino ()

A chapter in Information Systems: People, Organizations, Institutions, and Technologies, 2009, pp 49-56 from Springer

Abstract: Abstract This paper perceives e-government evaluation as a field of social research where interdisciplinary inputs can enlighten not only the results, but also the process of implementing the e-services. Drawing on contributions from organization theory, we propose an interpretive key that assigns a dual role to e-government evaluation: valuable cognitive resource and tool of accountability for the policymakers. The preliminary reflections offered here, based on an exploratory case study, aim to provide further insights for the academic e-government community as a whole and help better inform public management praxis.

Keywords: Town Center; Automate Teller Machine; Cognitive Position; Exploratory Case Study; Electronic Payment System (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-7908-2148-2_7

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DOI: 10.1007/978-3-7908-2148-2_7

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