A Day in the Life of Guest Experience Stagers: The Saffire Freycinet Experience

Anita Manfreda () and Justin King ()
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Anita Manfreda: Torrens University Australia
Justin King: Vomo Island Resort

Chapter Chapter 3 in Case Based Research in Tourism, Travel, Hospitality and Events, 2022, pp 37-56 from Springer

Abstract: Abstract This case study illustrates a day in the life of hosts and guests at Saffire Freycinet, a luxury lodge in Tasmania, Australia. It highlights key aspects in the co-creation and management of high quality accommodation experiences in a luxury lodge. The case study allows students to reflect on and apply the concepts of guest experience, experience quality, staging, management and co-creation of luxury accommodation experiences.

Keywords: Guest experience; Luxury lodge; Boutique accommodation; Service blueprint; Experience quality; Luxury accommodation; Co-creation (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-16-4671-3_3

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DOI: 10.1007/978-981-16-4671-3_3

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