The Authenticity of Organisational Narratives and the Co-production of Knowledge in Strategy Implementation

Danielle A. Tucker () and Jane Hendy
Additional contact information
Danielle A. Tucker: University of Essex
Jane Hendy: Brunel University

Chapter Chapter 21 in The Palgrave Handbook of Strategy, Change and Transformational Project Leadership, 2026, pp 397-413 from Springer

Abstract: Abstract Organisations and their members rely on knowledge to help them develop and achieve strategic goals. However, perceptions of what constitutes relevant, valid, and strategically important knowledge often differ. When new members join an organisation, they face a challenge: they must help implement strategies based on knowledge that may not align with their own work experiences and beliefs. Taking a social actor perspective, this chapter explores how organisations and their members co-produce knowledge for strategy implementation. Through a case study on the introduction of telehealthcare, we examine how various actors collaborated to build an evidence base for integrating telehealth into both organisational processes and patient care. We highlight the organisation’s dominant role in shaping expectations about what counts as relevant evidence and the difficulties this posed for its members. Additionally, we explore how prevailing narratives and judgments about the authenticity of evidence, along with a lack of existing knowledge, complicate the process of implementing strategy in practice.

Keywords: Knowledge; Co-production; Authenticity; Narratives; Social actor; Power; Strategy implementation (search for similar items in EconPapers)
Date: 2026
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-95-3588-0_21

Ordering information: This item can be ordered from
http://www.springer.com/9789819535880

DOI: 10.1007/978-981-95-3588-0_21

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().