 Cutting Retention with a Knife: Managing COVID-19-Impacted Turnover Within the Rooms and Culinary Departments at Fairmont Banff SpringsMichael W. Lever ()
Chapter Chapter 8 in Case Based Research in Tourism, Travel, and Hospitality, 2024, pp 145-157 from Springer Abstract: Abstract This case is designed to assess the increased turnover rate at the Fairmont Banff Springs Resort in Banff, Alberta, Canada, due to the COVID-19 pandemic. Focusing on the various turnover-related constructs, particularly that of job embeddedness, students are tasked with reviewing the changes and impacts of turnover within the Rooms and Culinary departments and determine ways in which Fairmont Banff Springs may use the principles of job embeddedness to motivate their employees to remain long-term within the organisation. Students are presented with detailed information about the specific job duties and responsibilities for each position within both departments and a breakdown of the particular reasons provided for departing the organisation. Ultimately, students will piece together this key information to inform what approaches and areas of focus Fairmont Banff Springs will need to consider as they rethink their employee retention strategies. Keywords: Employee turnover; Employee retention; Job embeddedness; COVID-19 pandemic; Canadian hospitality industry (search for similar items in EconPapers) There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-97-1891-7_8 Ordering information: This item can be ordered from DOI: 10.1007/978-981-97-1891-7_8 Access Statistics for this chapter More chapters in Springer Books from Springer |
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