Case Based Research in Tourism, Travel, and Hospitality

Edited by Marianna Sigala (), Marcela Fang (), Anastasia Yeark (), Julia N. Albrecht () and Oscar Vorobjovas-Pinta ()

in Springer Books from Springer

Date: 2024
ISBN: 978-981-97-1891-7
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Chapters in this book:

Ch Chapter 1 Introduction: Case-Based Research in Tourism, Travel, and Hospitality: Rethinking Theory and Practice

Marianna Sigala, Julia N. Albrecht, Oscar Vorobjovas-Pinta, Marcela Fang and Anastasia Yeark

Ch Chapter 10 Closing the Service Innovation Gap in Hospitality Management: The Case of a Fast-Food Chain in Switzerland

Thorsten Merkle, Dominik Knaus and Chantal Siegrist

Ch Chapter 11 Product Development for the HAJ Restaurant Chain Based on Financial, Resilience, and Stakeholder Perspectives

Meysam Ramyar

Ch Chapter 12 Community Involvement in Cultural Heritage Tourism: The Case of Ngorongoro Conservation Area, Tanzania

Yusuph John Kulindwa

Ch Chapter 13 Sustainable Tourism Development: The Challenges of Small Businesses in a Shadow Destination

Anna Sörensson, Annika Cawthorn and Ulrich Schmudde

Ch Chapter 14 Backwater Tourism and Houseboat Operations in Vembanad, Kerala: Competing Uses and Management Conflicts

Rutool Sharma and Ravi S. Sannabhadti

Ch Chapter 2 Leadership and Agility: What Can We Learn from Melbourne Quarantine Hotel During the COVID-19 Pandemic?

Marcela Fang, Ajay Khatter and Kijung Choi

Ch Chapter 3 COVID-19 Disruption at Mullaloo Wharf Apartment Hotel: Choosing a Strategic Route to Success

Oscar Vorobjovas-Pinta and Joanna Pearce

Ch Chapter 4 Social Media and Crisis Communication: Managing or Creating a Crisis? Lessons Learnt from Hotel Amarilis

Marianna Sigala

Ch Chapter 5 Sales Leadership in Tourism: The Case of Contiki Canada

Olivia R. Howell and Karen M. Peesker

Ch Chapter 6 Measuring Hotel and Resort Performances During and Post-COVID-19: A Balanced Scorecard Approach

Leo Y. L. Kwong, Marcela Fang and Zdenka Gabrielova

Ch Chapter 7 Yoho Bed: Scaling Up a Platform Business in the Hospitality Industry

Jeeshan Mirza and Prescott C. Ensign

Ch Chapter 8 Cutting Retention with a Knife: Managing COVID-19-Impacted Turnover Within the Rooms and Culinary Departments at Fairmont Banff Springs

Michael W. Lever

Ch Chapter 9 Driving Innovation and Embracing Change During a Pandemic with Pricing and Analytics Automation: The Case of ALH Hotels

Antoine Bisson, Brett Salter and Murtaza Rangwala

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprbok:978-981-97-1891-7

Ordering information: This item can be ordered from
http://www.springer.com/9789819718917

DOI: 10.1007/978-981-97-1891-7

Access Statistics for this book

More books in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().