Case 9: Stressed and Demotivated Public Servants… Looking for a (Motivational) Miracle at Paywell Agency

S. Simone (), L. Giustiniano () and R. Pinna ()
Additional contact information
S. Simone: University of Cagliari
L. Giustiniano: LUISS Guido Carli University
R. Pinna: University of Cagliari

A chapter in Strategic Human Resource Management and Employment Relations, 2018, pp 235-241 from Springer

Abstract: Abstract Ms. Wolf is the Director of a large Agency, a branch of a national public administration dealing with formal compliance and respect of the law. Her “military branch” is made of civil servants working as inspectors. Ms. Wolf has recently noted a growing level of absenteeism, conflicts at work and rising employee turnover. Not being an expert in the field, she has started reading a book on people management but what she reads does not look totally convincing to her. She read: “Happy employees ➔ happy customers ➔ happy employees”.

Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sptchp:978-981-13-0399-9_23

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DOI: 10.1007/978-981-13-0399-9_23

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