Warranty Claims Data

Wallace R. Blischke (), M. Rezaul Karim () and D. N. Prabhakar Murthy ()
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M. Rezaul Karim: Rajshahi University
D. N. Prabhakar Murthy: The University of Queensland

Chapter Chapter 4 in Warranty Data Collection and Analysis, 2011, pp 61-77 from Springer

Abstract: Abstract Data are collected to extract information, which in turn generates knowledge. An understanding of this is important in any data collection and analysis. Warranty claims data are the data that can be collected during the servicing of claims under warranty. In this chapter, we deal with the different types of data that can be collected during the warranty servicing process. We discuss the classification of warranty claims data. This involves four categoriesᾢproduct related, customer related, service agent related and cost related. Some details of the data for each category are given. Various uncertain factors that affect the collection of warranty claims data are discussed briefly. The chapter concludes with a discussion of the use of warranty claims data for effective management of warranty from a product life cycle perspective.

Keywords: Service Agent; Service Process; Repair Technician; Usage Mode; Unstructured Data (search for similar items in EconPapers)
Date: 2011
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DOI: 10.1007/978-0-85729-647-4_4

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