Quantitative Evaluation: An Intellectual Capital Scope

Juan F. Gómez Fernández and Adolfo Crespo Márquez
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Juan F. Gómez Fernández: Universidad de Sevilla
Adolfo Crespo Márquez: Universidad de Sevilla

Chapter Chapter 15 in Maintenance Management in Network Utilities, 2012, pp 369-405 from Springer

Abstract: Abstract Where does maintenance generate value for the company? How can we measure and compare different maintenance departments’ performance? How can we measure the consequences of a poor maintenance management?

Keywords: Human Capital; Structural Capital; Service Level Agreement; Intellectual Capital; Service Failure (search for similar items in EconPapers)
Date: 2012
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DOI: 10.1007/978-1-4471-2757-4_15

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