EW and MSC Cost Analysis

D. N. P. Murthy () and Nat Jack ()
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D. N. P. Murthy: University of Queensland
Nat Jack: University of Abertay Dundee

Chapter Chapter 7 in Extended Warranties, Maintenance Service and Lease Contracts, 2014, pp 151-179 from Springer

Abstract: Abstract A BW is provided by a manufacturer and is included with the sale of a product. An EW may be obtained from the manufacturer, retailer or an independent provider and is an optional purchase by the customer. An EW lasts for a specific period beyond that of the BW and its terms may be identical to those of the BW or they may include additional features for the rectification of product failure such as cost sharing, parts exclusions, cost limits and cost deductibles. The customer may be able to choose a specific type of EW from a set of options being offered by the service provider and then may purchase the EW at the time of the product sale or when the BW expires.

Keywords: Usage Rate; Service Agent; Mining Company; Service Cost; Warranty Period (search for similar items in EconPapers)
Date: 2014
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DOI: 10.1007/978-1-4471-6440-1_7

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