Website Analysis on www.ibi-k57.ac.id using WebQual 4.0 and Importance Performance Analysis

Hilman Jihadi, Aryanti Kristantini and Nuraini Purwandari

Review of Politics and Public Policy in Emerging Economies, 2022, vol. 4, issue 1, 7-16

Abstract: Objective: The purpose of this paper is to analysis Website Quality of IBIK 57 in Usability, Information, Service Interaction and User Satisfaction, combine with Importance Performance Analysis to decide what dimension should be improve to make a better Website.Methodology: A questionnaire survey was administered to 90 responent in IBIK 57. SPSS as statistical tools were used to analyze the data and test the hypotheses that alliance performance is impacted, This study used Webqual 4.0 methodology to evaluate the website quality and see the importance of that quality using IPA (Importance Performance Analysis) to see how IBIK 57& maintain that user expectations.Results: From four dimension that Webqual 4.0 provide for this research and total of 60 respondent as sample this research, authors found that all of dimension has significance result to satisfied users with specific Information on facilities, News& and contents from the website.Implication: Average respondent were satisfied with the Information, News and contents in the web both from the value of all respondents and each research variable. The existing results from website user can be used as feedback on evaluation and development of IBIK 57 website to be more accommodating to the wishes and in accordance with the expectations of website users.

Keywords: IBIK 57; Importance Performance Analysis; WebQual (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:src:ropecc:v:4:y:2022:i:1:p:7-16

DOI: 10.26710/rope.v4i1.2646

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