Mobile Government Services: An Empirical Analysis of Mobile Government Attractiveness

Bernd W. Wirtz and Steven Birkmeyer

International Journal of Public Administration, 2018, vol. 41, issue 16, 1385-1395

Abstract: The development of modern information and communication technology (ICT) fundamentally impacts the way citizens and governments interact with each other. In this context, mobile ICT is an essential driver for governments around the world to provide public services to citizens and organizations. Against this background, mobile government has significantly increased in importance for practitioners and has become a fruitful field of scientific research. Given the lack of empirical research on the attractiveness of mobile government, this study examines the key determinants of mobile government attractiveness.

Date: 2018
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DOI: 10.1080/01900692.2017.1390583

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