Technostress and Commitment to Change: The Moderating Role of Internal Communication

Nor Farah Hanis Zainun, Johanim Johari and Zurina Adnan

International Journal of Public Administration, 2020, vol. 43, issue 15, 1327-1339

Abstract: The objective of this study is to examine the predicting role of technostress, on commitment to change. Further, this study assesses the moderating role of internal communication in the technostress and commitment to change relationship. A total of 225 administrative employees in public higher education institutions in the Northern Region of Peninsular Malaysia participated in the study. The findings indicated that techno-invasion and techno-insecurity were negatively associated to commitment to change, while techno-uncertainty was positively related to commitment to change. Internal communication was found to moderate the relationship between techno-uncertainty and commitment to change. Theoretical and practical ramifications are highlighted.

Date: 2020
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DOI: 10.1080/01900692.2019.1672180

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