Elucidating the Relationship Between Satisfaction and Citizen Involvement in Public Administration

Seng-Lee Wong, Hsiang-Te Liu and Lee-Joy Cheng

Public Management Review, 2011, vol. 13, issue 4, 595-618

Abstract: This study analyzes the relationships between public administration satisfaction (PAS), political efficacy (PE), and active citizen involvement (ACI). The study group consists of 345 respondents residing in Taiwan. Respondents are interviewed by phone to obtain their perceptions regarding local municipality operations (i.e. professionalism and sympathy (PS), ambition to improve (AI), neutrality and morality (NM)), PAS, ACI, and PE). These relationships are verified by conducting path analysis. Results of this study demonstrate that AI and NM positively affect PAS, that PAS positively affects PE and ACI, and that PE plays a mediating role in the relationship between PAS and ACI.

Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:taf:pubmgr:v:13:y:2011:i:4:p:595-618

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DOI: 10.1080/14719037.2010.525032

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