New development: Innovative governance—using the citizen scorecard in China

Hana Brixi

Public Money & Management, 2010, vol. 30, issue 4, 257-260

Abstract: This article presents an innovative approach to addressing governance challenges in public service delivery in China. It builds on a citizen scorecard survey covering 5,000 households in five cities: Chengdu, Dalian, Shanghai-Pudong, Shenzhen and Xi’an. The survey helped policy-makers reveal weaknesses and enhance policy implementation and public service delivery.

Date: 2010
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DOI: 10.1080/09540962.2010.492190

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