Management practices and the quality of primary care

Jannis Angelis, Anna Häger Glenngård and Henrik Jordahl

Public Money & Management, 2021, vol. 41, issue 3, 264-271

Abstract: Using the World Management Survey method, the authors mapped and analysed management quality in Swedish primary care centres. On average, private sector providers were better managed than public providers. Centres with a high overall social deprivation among enrolled patients also tended to have higher management quality. Management quality was positively associated with accessibility (length of waiting times), but not with patient-reported experience.IMPACTThe authors explored the use of management practices at the operational (care centre) level in Swedish primary care. The paper relates management quality to provider characteristics (public or private) and to the quality of care. An expansion of private care centres seems to have increased the average level of management quality in Swedish primary care. The findings suggest that suitable applications of management practices, especially in the area of people management, can produce a higher quality of care.

Date: 2021
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Working Paper: Management Practices and the Quality of Primary Care (2017)
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DOI: 10.1080/09540962.2019.1689636

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