How does digital technology impact on the co-production of local services? Evidence from a childcare experience

Mattia Casula, Chiara Leonardi and Massimo Zancanaro

Public Money & Management, 2022, vol. 42, issue 2, 87-97

Abstract: When designing technology to support the co-production of a public service, focusing on the functional role alone will limit the value of the exercise. This paper describes the design requirements of a digital platform for the co-creation of childcare in two different communities—a neighbourhood and a private organization. The paper will have value for anyone interested in understanding the possible impact of digital technology on co-creation of value in co-production activities for the co-design of public services.

Date: 2022
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DOI: 10.1080/09540962.2020.1728066

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