New development: The ‘liberated method’—a transcendent public service innovation in polycrisis

Mark Smith, Hannah Hesselgreaves, Ron Charlton and Rob Wilson

Public Money & Management, 2025, vol. 45, issue 5, 514-522

Abstract: This article has implications for innovators tackling public service reform in New Public Management contexts. The authors describe a transcendent approach using an innovative relational framing of practice: the ‘liberated method’. This re-frames current orthodoxies, such as referrals (from referrals to ‘pulls’ for specialist support), specialisms (from default specialist referrals to generalists holding and keeping the relationships), and permissions (from defaulting to ‘no’ and resorting to ‘yes’ for services, to just ‘yes’). The effect is that citizens and practitioners have a different experience and generate positive outcomes. This enables relational practice to expand in scope and for public managers to enable improved outcomes and falls in demand. It demonstrates how data on life outcomes and public finances can be used to support the practical potential in public management of a move from rational and transactional services to complex and relational services.

Date: 2025
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DOI: 10.1080/09540962.2025.2456120

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