Controlling the driving and road safety training sector through the driving test success rate?

Madeleine Andreff, Laurence Bancel-Charensol and Alain Dessertaine

The Service Industries Journal, 2008, vol. 28, issue 3, 355-373

Abstract: The driving training sector in France is subjected to an increasing interest from the French government. The regulator notably wonders about the performance of the training given by services companies. He plans to use more widely the driving test success rate indicator by enterprise to guide the public action. This article explores how the driving examination rate depends on a set of socio-economic variables. With a factor analysis and an analysis of variance and a CART method, we highlight that the companies' success rate depends more on the characteristics of the regional demand than to their inner characteristics in terms of provision and supply. We can thus deduce that the control through this indicator proves to be ineffective and that it is necessary to appeal to a more multidimensional definition of the performance of the companies of this sector.

Date: 2008
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DOI: 10.1080/02642060701856233

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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