Consumer-based brand equity and brand performance

Jorge M. Oliveira-Castro, Gordon R. Foxall, Victoria K. James, Roberta H.B.F. Pohl, Moema B. Dias and Shing W. Chang

The Service Industries Journal, 2008, vol. 28, issue 4, 445-461

Abstract: The relation between consumer-based brand equity and brand performance was investigated across 15 product categories in Brazil and the UK. Brand equity was conceptualized as related to the level of social benefit offered by each brand and was measured with a simple questionnaire that asked consumers to rate brands with respect to their familiarity and quality levels. These measures were then related to brand market share and revenue. Results showed that the relation between consumer-based brand equity and brand performance varies across product categories, indicating that products differ with respect to their level of brandability and suggesting ways to measure it.

Date: 2008
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DOI: 10.1080/02642060801917554

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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