In search of ‘product-service’: evidence from aerospace, construction, and engineering

Stewart Johnstone, Andrew Dainty and Adrian Wilkinson

The Service Industries Journal, 2008, vol. 28, issue 6, 861-875

Abstract: It has been argued that integrating tangible products with complementary through-life services into a high-value ‘product-service’ (P-S) solution is increasingly central to the business strategies of traditional ‘product-dominant’ organisations. This paper explores P-S strategies in three leading organisations in the aerospace, construction, and engineering industries. Specifically, the paper explores the meaning of P-S in each organisation, the rationale for P-S provision, as well as the distinctive manifestations and characteristics of P-S offerings. The paper highlights the complexities of concurrently enacting different strategies for P-S integration across different business streams. These appear disconnected from the nostrums and overly simplistic models which pervade the current solutions discourse.

Date: 2008
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Citations: View citations in EconPapers (3)

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DOI: 10.1080/02642060801990429

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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