Internal marketing, organisational culture, job satisfaction, and organisational performance in non-life insurance

Yung-Ming Shiu and Tsu-Wei Yu

The Service Industries Journal, 2007, vol. 30, issue 6, 793-809

Abstract: The concept of internal marketing employed in the service sector is crucial to excellent service provision and successful external marketing. This study conducts an empirical investigation into the non-life insurance industry in Taiwan, exploring the correlation between internal marketing, organisational culture, job satisfaction, and organisational performance in Taiwan. Results show significant correlations among internal marketing, organisational culture, job satisfaction, and performance of non-life insurers. These findings can provide a basis for future studies of related topics as well as a solid reference for business owners and managers in the non-life insurance sector.

Date: 2007
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DOI: 10.1080/02642060701849840

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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