Internal labour markets as a strategic tool: A comparative study of UK and Chinese hotels

Ron Fisher and Ruth McPhail

The Service Industries Journal, 2008, vol. 31, issue 2, 137-152

Abstract: This paper reports how internal labour markets (ILMs), operated by a multinational hotel chain in the UK and China, impact on a range of organisational outcomes. The study examines the effects of three main dimensions of ILMs: job security, training, and opportunities for advancement on the key organisational outcomes of job satisfaction, organisational commitment, and intention to leave, together with employee attitudes to work environment, co-workers, supervisor, service to guests, leadership, communication, and organisational goal achievement. The paper concludes that the operation of an ILM, underpinned by effective human resource management policies and actions, is associated with high levels of work commitment and job satisfaction together with reduced intention to leave. However, the importance of individual ILM variables differs between hotels in the UK and China.

Date: 2008
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DOI: 10.1080/02642060802644942

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