Financial service sector performance measurement model: AHP sensitivity analysis and balanced scorecard approach

Cheng-Ru Wu, Chin-Tsai Lin and Pei-Hsuan Tsai

The Service Industries Journal, 2009, vol. 31, issue 5, 695-711

Abstract: This study applies the balanced scorecard in building a framework of wealth management (WM) banks' performance criterion and, using the Delphi method, a sub-criteria framework. The organisational performance of WM banks in Taiwan is evaluated by applying an analytic hierarchy process and sensitivity analysis. The proposed model can assist the banking sector in assessing the organisational performance of WM banks, making it highly applicable for bank managers.

Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:taf:servic:v:31:y:2009:i:5:p:695-711

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DOI: 10.1080/02642060902852908

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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