Modelling job stress as a mediating role in predicting turnover intention

Mei-Fang Chen, Chieh-Peng Lin and Gin-Yen Lien

The Service Industries Journal, 2009, vol. 31, issue 8, 1327-1345

Abstract: Turnover intention has been an important issue for decades since management has long recognized that low turnover intention of employees is helpful for consequently obtaining high organizational performance and avoiding the potential costs related to recruiting and training new employees. For that reason, this study proposed a research model of turnover intention based on Hackman and Oldham's [(1976). Motivation through the design of work: Test of a theory. Organizational Behavior and Human Performance , 16 (2), 250--279.] job characteristics theory. The proposed research model is empirically tested using a survey of 255 employees from Taiwanese banks. Tests results of structural equation modelling provide evidence that role conflicts, role ambiguity, and role overload indeed have positive impacts on job stress. Employees with higher levels of job stress are more likely to think about leaving, while those perceiving more fairness of rewards are less likely. Implications for managerial administration and future research are discussed.

Date: 2009
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DOI: 10.1080/02642060903437543

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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