A unifying view of goods and services supply chain management

Tarikere T. Niranjan and Miles Weaver

The Service Industries Journal, 2010, vol. 31, issue 14, 2391-2410

Abstract: Ambiguities in the constructs that are the building blocks of research may have hindered advancement of service operations knowledge/research. To alleviate this situation, the authors identify similarities and differences between goods and services to inform a view of constructs (e.g. inventory, capacity, and Bullwhip effect) that are equivalent and are of relevance to both sectors. A unifying paradigm that allows transference of ideas across the two broad sectors is proposed and illustrated with case studies.

Date: 2010
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DOI: 10.1080/02642069.2010.504821

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