Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers

Juan A. Marin-García, Tomas Bonavia and Josep Maria Losilla

The Service Industries Journal, 2011, vol. 31, issue 12, 2051-2066

Abstract: Job satisfaction is particularly important in the service industries since it involves direct contact with customers and thus has a direct influence on company performance. This paper analyses the impact of 10 working conditions on job satisfaction by means of structural equation modeling in a representative stratified random sample of 1553 service sector employees in Catalonia, Spain. Significant effects in social aspects (recognition of a job well done and social support) were found, followed by psychological loads (emotional demands and job insecurity) and by task contents (development and meaning, and predictability). These variables explained 50% of the variance in job satisfaction.

Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:taf:servic:v:31:y:2011:i:12:p:2051-2066

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DOI: 10.1080/02642069.2011.559226

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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