Technology investments, performance and the effects of size and region in Turkish hospitals

Ayse Tansel Cetin, Mine Aksu and Gokhan Ozer

The Service Industries Journal, 2010, vol. 32, issue 5, 747-771

Abstract: This study investigates the effects of technology investments on cost and quality performance and whether hospital size and region have a moderating effect on this relationship. The results are based on responses from 798 managers surveyed in 390 hospitals throughout Turkey. The findings reveal that information/office and clinical technologies have a statistically significant effect on a hospital's cost and quality performance. Furthermore, hospital size has a robust and statistically significant positive (negative) effect on the clinical technology--performance (info/office technology--performance) relationship. Finally, although being located in a developed region enhances hospital performance, it does not have a moderating effect on the technology--performance relationship.

Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:taf:servic:v:32:y:2010:i:5:p:747-771

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DOI: 10.1080/02642069.2010.529433

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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