Travel agency employees' career commitment and turnover intention during the recent global economic crisis

Young-Gook Kim, Soo Kim and Jung-Lim Yoo

The Service Industries Journal, 2010, vol. 32, issue 8, 1247-1264

Abstract: One hundred and eighty-four travel agency employees in South Korea participated in this study to examine (1) the effect of career commitment (CC) on employee turnover and (2) the moderating effect of job insecurity on the relationship between CC and turnover intention. This study was conducted during the recent global economic crisis and found that the participants of this study had a tendency to stay in their organization even though they felt insecure at work while having high CC. Managerial implications on career development and commitment of travel agency employees were discussed on the basis of the results of this study.

Date: 2010
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DOI: 10.1080/02642069.2010.545393

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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