Antecedents of market orientation in semi-public service organizations: a study of Dutch housing associations

Robert A.W. Kok and Paul H. Driessen

The Service Industries Journal, 2011, vol. 32, issue 12, 1901-1921

Abstract: The purpose of this study is to explain which factors affect the market orientation of semi-public service organizations in their transition from public to private. Change capacity and interdepartmental and organizational system factors are hypothesized to affect market orientation, which is operationalized in behavioural and cultural dimensions. Results of a survey among top-level executives of Dutch housing associations show that interdepartmental and organizational system factors have a significant effect. The most important antecedents, however, are two change capacity factors: process improvement control and top management emphasis. This suggests that change capacity is crucial for understanding market orientation in many service industries.

Date: 2011
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DOI: 10.1080/02642069.2011.574281

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