A modified and extended Triandis model for the enablers--process--outcomes relationship in hotel employees' knowledge sharing

Taegoo (Terry) Kim and Gyehee Lee

The Service Industries Journal, 2011, vol. 32, issue 13, 2059-2090

Abstract: The primary objective of this study is to propose and investigate the integrative model which was formulated by modifying and extending the Triandis model (TRIANM); this explores the structural relationships among knowledge-sharing enablers, process, and outcomes in hotels from a holistic perspective. The hypotheses are examined with data from 327 employees in 10 five-star hotels in Busan, Korea. Anticipated usefulness and reciprocal relationships are confirmed as the two most important enablers of employees' knowledge-sharing behaviour. Other significant enablers include facilitating conditions and social factors. New enablers, enjoyment in helping others and knowledge self-efficacy, that we have added to the TRIANM are also found to be significant. The path from knowledge-sharing behaviour to organizational innovation capability, the path from organizational innovation capability to organizational performance is found to be significant, respectively. The findings and theoretical and practical implications are then discussed.

Date: 2011
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DOI: 10.1080/02642069.2011.574276

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