Effects of culinary employees’ role stress on burnout and turnover intention in hotel industry: moderating effects on employees’ tenure

Hyo Sun Jung, Hye Hyun Yoon and Young Joong Kim

The Service Industries Journal, 2011, vol. 32, issue 13, 2145-2165

Abstract: The purpose of this study is to understand interrelationships among culinary employees’ perception of role stress, burnout, and turnover intent in a deluxe hotel. A total of 316 employees in Korea participated in the study. The results showed a positive relationship between employees’ perceptions of role stress and burnout. Participants who reported a high level of burnout were more likely to leave their position. In addition, there were moderating effects related to tenure in the causal relationships between employees’ burnout and turnover intent. Limitations and future research directions are also discussed.

Date: 2011
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
http://hdl.handle.net/10.1080/02642069.2011.574277 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:servic:v:32:y:2011:i:13:p:2145-2165

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/FSIJ20

DOI: 10.1080/02642069.2011.574277

Access Statistics for this article

The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

More articles in The Service Industries Journal from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().