Impact of fit, involvement, and tenure on job satisfaction and turnover intention

Ceyda Maden

The Service Industries Journal, 2014, vol. 34, issue 14, 1113-1133

Abstract: This study examined the interactive effects of need-supplies fit, job involvement, and job tenure on service sector employees' job satisfaction and turnover intention in Turkey. Survey data collected from 252 employees who worked in three different banks and one logistics company operating in Istanbul, Turkey, confirm the three-way interaction in predicting employees' turnover intention. In particular, the effect of needs-supplies fit on turnover intention was found to be more strongly positive for longer tenured, highly involved employees. Results also reveal that while the three-way interaction does not predict job satisfaction, the two-way interaction between needs-supplies fit and job involvement is significant. Specifically, needs-supplies fit had a stronger effect on the job satisfaction of highly job-involved employees than those with lower levels of involvement. Certain implications of these results, as well as avenues for future research, are discussed.

Date: 2014
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DOI: 10.1080/02642069.2014.939644

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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