Predicting market orientation through internal market orientation as culture and behaviour: an empirical application in Spanish hotels

Carmen Domínguez-Falcón, Josefa D. Martín-Santana and Petra De Saá-Pérez

The Service Industries Journal, 2017, vol. 37, issue 3-4, 229-255

Abstract: The aim of this study is to analyse how the internal market orientation, considered from a dual perspective, cultural and behavioural, affects the development of external market-oriented behaviours by improving the attitudinal results (affective commitment and job satisfaction) of the internal customers. An empirical study was carried out, based on the perceptions of 68 managers and 296 supervisors at four- and five-star hotels in Gran Canaria (Canary Islands, Spain). The findings show that (1) the internal market orientation (IMO) has a positive influence on the effective development of market orientation behaviours in managers and supervisors; (2) the IMO has a positive influence on the affective commitment and job satisfaction of hotel managers, but not supervisors; and (3) greater affective commitment and job satisfaction have no significant effect on market orientation behaviours in hotel managers or in supervisors. Based on the study results, the paper concludes with a discussion and implications for practitioners.

Date: 2017
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DOI: 10.1080/02642069.2017.1309391

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