Technostressors and service employees outcomes: a longitudinal study

Ali Raza, Muhammad Ishtiaq Ishaq, Haleema Zia, Zia ur-Rehman and Rehan Ahmad

The Service Industries Journal, 2022, vol. 42, issue 13-14, 1030-1053

Abstract: This study determines the impact of technostress creators on employee wellbeing dimensions and employee engagement. This study also examines the moderating role of mindfulness and optimism to use technology between technostress creator and employee wellbeing. A longitudinal research design was adopted to collect the data from 286 government employees involved in public dealing during two waves of COVID-19 in Pakistan. The data were assessed using structural equation modeling and Hayes’ method to test mediation and moderation. The study findings shed important light on the role of personal resources in reducing stress over a time period. The results conclude that technostress creators negatively influence employee wellbeing dimensions and employee engagement in both waves. Also, personal resources, i.e. mindfulness and optimism to use technology, dampen the negative association of technostress creators on employee wellbeing. One of the significant limitations of this research is collecting the data from employees working in public offices only, whereas this study fills an essential gap by exploring the role of technostressors using a longitudinal study design.

Date: 2022
References: Add references at CitEc
Citations:

Downloads: (external link)
http://hdl.handle.net/10.1080/02642069.2022.2081685 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:servic:v:42:y:2022:i:13-14:p:1030-1053

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/FSIJ20

DOI: 10.1080/02642069.2022.2081685

Access Statistics for this article

The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

More articles in The Service Industries Journal from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().