Employees’ CSR attributions and pro-environmental behaviors in the hotel industry: the key role of female supervisors

Guadalupe Vila-Vázquez, Carmen Castro-Casal and Adolfo Carballo-Penela

The Service Industries Journal, 2023, vol. 43, issue 1-2, 24-42

Abstract: This study suggests that employees’ pro-environmental behaviors are determined by their attributions regarding the reasons why hotels engage in corporate socially responsible initiatives. Furthermore, the role of supervisors’ corporate social responsibility (CSR) perceptions in shaping frontline employees’ CSR attributions is studied. Finally, we examine whether the impact of supervisor’s CSR perceptions on employee attributions differs according to the supervisor’s gender. The results showed the influence of substantive CSR attributions on pro-environmental behaviors, as well as the influence of supervisors’ CSR perceptions on employees’ substantive CSR attributions. It is also found that when the supervisor is a woman, the effect of her CSR perceptions on employees’ CSR substantive attributions was stronger. Additionally, women’s CSR perception also significantly influenced employees’ CRS symbolic attributions, although to a lesser extent. These findings have important theoretical and practical implications to promote sustainable economic growth and reduce the environmental impact on the hotel industry.

Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:taf:servic:v:43:y:2023:i:1-2:p:24-42

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DOI: 10.1080/02642069.2022.2041604

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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